Across USA Moving

A Big Surprise

When I went over all the items on the phone with the moving estimator, he gave me a low bid and lead me to believe that I was getting a good deal. When the packers came out to pack up our household goods, they said we were over weight and would have to pay more for the overweight pounds. I was disappointed and upset that I was not told this until all the household goods were loaded on the truck and too late to make any other changes. I was stuck and ended up paying lots more than I was told that it would cost. I was very upset with being told one thing about the price and then told something else at the end. My counselor on the phone was deceiving by giving me a low bid and when in the end, it cost me almost double of what I was told. I will never use this company again. It was difficult to get anyone on the phone after picking up my household. I would leave messages and no one would return my calls for days. The only bright spot in this move was that the packers did a good job in wrapping my items and we had a minimum amount of breakage. The crew that delivered and unloaded our items were courteous and did a great job! The employees seem to be quite good, packers and loaders, but the other people I dealt with were deceptive and made promises that they did not keep and also distorted the price estimate and ended up charging me almost double of what they estimated! Do not use this company unless you do not mind paying double of what they estimated you.
S Boson