American Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 88.24% |
| Estimator's Professional Knowledge? | Sufficient |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 3 |
| How did they handle your belongings? | 5 |
| Was the staff courteous? | 3 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
move
It was hard to get prior notice about exact times and dates of move, satisfied, costly
T, Jernigan
Response from American Van Lines
Our office tries to make sure that we give all customers the notification they are looking for regarding pick up and delivery times. Final pick up and delivery dates should be provided no later than 24 hours before the date(s) on the estimate. However, this customer's final charges were within 10% of his original estimate and only because additional services were requested after the final estimate was prepared. We try at all costs to meet each of our customers expectations regarding the level of service we provide.
Good Moving Company
1/7/2011 Posted by Z W
If you want to keep your furniture and big screen TVs in great condition use American Van Lines. They were great, always on time and kept me informed every step of the way. Thank you all ver...
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Megan's Move
1/7/2011 Posted by M Edwards
I was given an original quote by a person that handled my things and was then called a week before my move to verify when the amount increased significantly. The packers/
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Good but costly
1/7/2011 Posted by M Fernandes
The movers had given me an initial quotation which was very less and increase the amount proportional to weight....
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from kansas to california
1/4/2011 Posted by J Difatta
I was very happy for the first few months after I had first contacted American Van Lines. However, once I put down my deposit it seemed that I was no longer a very important customer. Some of the...
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Excellent Movers
12/31/2010 Posted by J Peters
I would use them again and refer them to my friends and family. This is a great
moving company.
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