Privacy Policy
Relocation.com LLC is a company built on integrity. We take great pride in the level
of security applied to information collected on our website. Maintaining your privacy
and safeguarding your confidentiality are of the utmost importance to us. As you
browse through our site (www.relocation.com), information is collected about you and your visit to our
site. What this information is used for, how it is used, and the security we apply
to it forms the scope of our Privacy Policy for Relocation.com LLC.
General Information Collection and Use
The limited information captured about your visits to the website using log files
is anonymous demographic information not specific to you (for example, internet
protocol (IP) address; browser name; zip code; and access time). This information
is used by Relocation.com to maintain quality of its service and to generate general
statistics regarding the use of the site. This information may also be used to provide
aggregate information to our advertisers, such as how many people saw their advertisement
in a given timeframe, or how many clicked on it.
Personal Information Collection and Use
We collect personally identifiable information ("PII") about you such as name, email,
address, and city you are moving from in order to provide you with the services
you have requested.
Relocation.com does not, without your permission, rent, exchange, or otherwise disclose
personally identifiable information collected on our site except as described on
this privacy policy. Personal information you provide to Relocation.com is used
to service and process your requests. To service your requests, third parties such
as moving companies, real estate agents, or mortgage lenders -- depending on your
request -- need to be involved. When you submit your personal information to us you may be
contacted by these third parties regarding the services you have requested.
Relocation.com does not permit these third parties
to share any of the personal information provided to them, which you have previously
provided to Relocation.com.
Relocation.com cannot be, and is not, responsible for the privacy statements of
websites outside of Relocation.com. Also, Relocation.com has no control over how
information submitted by you to third party sites is collected and disseminated.
We encourage you to review the privacy statements of websites you link to from this
site, so you can understand how these websites collect, store, and use your information,
Relocation.com uses the services of other companies to perform various functions
(e.g. statistical analysis, host web server, marketing, etc.). Only information
that is required to perform their specific function is provided, and it remains
the property of Relocation.com. These service providers may not use your PII for
their own promotional purposes.
Relocation.com has partnerships with real estate sites, media sites and other service
providers. Our co-branding program allows us to collect PII from these partner sites
and provide the user with quotes for the requested service(s)
The page(s) where this information is collected is managed and powered by Relocation.com
however it has the look and feel of the partner site.
Supplementation of Information
In order to provide to you the services you request on our site, we may on occasion
supplement the personal information you submitted to us with information from third
party sources. We use third-party services to verify your address, when your address
is key to providing you with the services your request.
Security
Relocation.com maintains physical, electronic, and procedural safeguards that comply
with the law, to guard your non-public personal information.
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of transmission
over the Internet, or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send email us at
privacy@relocation.com
Children's Privacy
If you are under the age of 13 you should not provide information on our website.
We do not collect personal information from any person we known to be a child under
the age of 13. If you have knowledge that a child under the age of 13 has submitted
any information to us, please email privacy@relocation.com.
Business Transitions
In the event Relocation.com LLC goes through a business transition, such as a merger, acquisition by another
company, or sale of all or a portion of its assets, your personally identifiable information will likely be
among the assets transferred. You will be notified via [email] [prominent notice
on our Web site for 30 days] of any such change in ownership or control of your personal information.
Legal Disclaimer
We reserve the right to disclose your personal information as required by law and/or
when we believe that disclosure is necessary to protect our rights and/or to comply
with a judicial proceeding, court order, or legal process served on us.
Log Files
As is true of most websites, Relocation.com also gathers certain information automatically
and stores it in log files. This information includes internet protocol (IP) addresses,
browser type, internet service provider (ISP), referring/exit pages, operating system,
date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends,
to administer our site, to track users' movements around our site and to gather
demographic information about our user base as a whole. We do not link this automatically-collected
data to personally identifiable information.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier
that is sent to your browser from a website's computer and stored on your computer's
hard drive. Each time you make a request on our site, a cookie is sent back to our
website from your computer. The cookie helps us (i) identify you (ii) personalize
your experience on our site; (iii) dynamically generate advertising and content
on web pages and in our newsletter, and target certain advertisements to your browser;
(iv) determine the popularity of certain content or advertisements; (v) statistically
monitor how many people are using our website, (vi) understand how many people open
our emails; (vii) for what purposes these actions are being taken; (viii) as session
timers; and (ix) generally facilitate your navigation. For these purposes our cookies
are tied to your PII.
Your browser is generally set to accept cookies; however, you may set it up so it
will not. This action may affect your experience on our site as you may not be able
access some areas of the website or use some of the features on the site. Each website
can send its own cookie to your browser if your browser's preferences allow it,
but (to protect your privacy) your browser only permits a website to access the
cookies that website has already sent to you, not the cookies sent to you by other
websites.
Some of our business partners (e.g., advertisers) use cookies on our site. We have
no access to or control over these cookies. See "Third Party Advertisers" below.
This Privacy Policy covers the use of cookies by Relocation.com only and does not
cover the use of cookies by any third party advertisers.
Third Party Advertisers
The ads appearing on our website are delivered to users by a reputable third-party
ad server who is our agent for ad delivery and reporting. We do not share website
usage information about users with this third-party for the purpose of targeting
our Internet banner advertisements on this site. This third-party ad server uses
cookies on this site, which allow it to recognize a user's cookie when a user visits
this site. The information that it collects and shares through this technology is
not personally identifiable.
Clear Gifs
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Communications from the Site
We will occasionally send you information via email on products, services, special
deals, and promotions. Out of respect for your privacy, we offer the option to unsubscribe
from these types of communications.
Communications from Third Parties
If you choose (by opting in on our site) to receive information from us or various third party
partners such as insurance providers, home repair vendors, or cable companies you will then be contacted
by these partners via email. If in the future you would like to opt-out of receiving information
from these third parties, please contact them directly to unsubscribe or by following the
unsubscribe instructions contained in each of the email communications you receive.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it
is necessary to do so. For instance, if our service is temporarily suspended for
maintenance, we might send you an email. We may send you transactional emails such
as a confirmation email regarding the service you have requested.
Generally, you may not opt-out of these communications, which are not promotional
in nature. Use of our service indicates an understanding of and willingness to receive
communications of this type.
Access
If you would like to update the information you have submitted, please contact us
at service@relocation.com, and provide
us with any and all pertinent changes.
We will retain your information for as long as your account is active or as needed to provide
you services. If you wish to cancel your account or request that we no longer use your
information to provide you services contact us at service@relocation.com. We will retain and
use your information as necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.
Service Providers
We partner with third parties to provide users with moving companies, storage providers,
auto transporters, moving supply providers, realtors and mortgage companies on our
site. When a consumer requests any of these services, we will share their name,
email address, phone number, and specific location, as necessary, to these third
parties so that they may provide the requested service(s).
When a user comes to our site and requests a quote from our service providers, the
user's PII is then sent to a limited list of service providers that will be able
to assist the user with his/her needs. The maximum number of companies this information
will be sent to is 8. However, the number of companies could be lower depending
on how many providers we have available in the state, county, or city that such
services have been requested. PII will be sent with the utmost possible speed upon
consumer submission of such information. Relocation.com will keep a copy of all
consumers' PII on its data base for the purposes of record keeping and any necessary
provision of assistance to consumers or service providers. Once a consumer's information
is received by the service provider, response time is at the complete discretion
of the service provider.
These third parties are prohibited from using your personally identifiable information
for any other purpose.
Public Forums
Our Web sites may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at service@relocation.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to Other Sites
This Web site contains links to other sites that are not owned or operated by Relocation.com.
Please be aware that we, Relocation.com, are not responsible for the privacy practices
of such other sites.
We encourage you to be aware of when you leave our site and to read the privacy
statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Policy Changes
If this privacy policy is changed at any time, we will make every effort to note
those changes in the privacy statement, the home page, and other locations we deem
appropriate so that you are aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review
it frequently. If we make material changes to this policy, we will notify you here,
by email, or by means of a notice on our home page.
Contact Us
If you have any questions or concerns regarding this policy, please contact us by
emailing privacy@relocation.com. We
make every effort to respond within 1 business week.
Last revised on 06/08/2011
Relocation.com LLC
privacy@relocation.com
80 Broad Street
Suite 1900
New York NY, 10004