Archive for the 'Moving Scams' Category
People often complain about ‘hidden charges’ on their move.
While I sympathize with them, I’m also reasonably sure that somewhere in their estimating process, the moving companies either told them about extra charges for their move, or spelled out these charges in their contract.
I’m also reasonably sure that these charges weren’t highlighted in glittering gold or shouted from the mountain-top.
For example, I got a pitch from a moving company the other day via voicemail. The company went through an extensive list of things they include in their base rate. Then at the end of the call, she said: “The only things we charge for are non-reusable packing material like tape, shrink wrap, moving boxes and bubble wrap.”
In other words: most everything for packing.
Most people either don’t catch this, or they assume these charges won’t amount to much.
Then comes moving day, and they spend a couple hundred bucks on packing materials.
So when you’re planning your move, read your estimate thoroughly. Here’s a list of particular items to look for:
Packing materials: It’s often just moving boxes, tape and shrink wrap, but if you haven’t done a good job packing, this can quickly add hundreds of dollars to your moving costs. The contract should have what isn’t covered, and how much the items cost (See this article for more on moving-day packing charges.)
Moving blankets: Most companies don’t charge for this item, because they’re reusable. However, some have taken to charging RENTAL fees for them. Look for this charge.
Shuttles: If you’re in a big city, the moving company probably can’t bring a moving van into your neighborhood, and will need to shuttle stuff in a smaller truck.
Charges for stairs: You need to do two things before you move: Make sure the moving company knows about stairs at your new and old homes. And check the contract to see if they charge for stairs, and how much they charge.
Long carries: If the movers have to walk a long distance from your house to the moving van, they’ll charge for it. Just like stairs, make sure the moving companies know the layout of your new and old homes, and look for these charges in your contract. (Also, if you’re making a local move, you’re paying by the hour anyway, so you shouldn’t be paying this charge.)
Gas surcharges: Companies can levy a gas surcharge when prices are high.
Travel time: What constitutes travel time for the mover?
Credit card charges: Some moving companies levy a fee for paying by credit card. However, major credit card companies like Visa and Mastercard do NOT permit merchants to do this. Check your credit card’s policy on it. If they forbid their merchants from doing it and you got charged anyways, dispute it to get the fee reversed (a fee can be significant on something as pricey as a move).
This last one isn’t a charge, but it’s a huge annoyance: Your delivery window.
Make sure you know when you will get your things. And be wary of anyone who gives you a specific day.
For long distance moving, it’s impossible to be precise for when you’ll get your items: there are the hazards of the road, and the movers might be making stops on the way to pick up other items to fill their truck (this is a common part of moving and nothing to fear).
However, it’s very important to check your contract.
The moving company must give you a window of when you’ll get your things. And if you don’t get your things within that window, it should spell out any compensation that is due to you for hotel rooms, etc.
Check closely: I heard from a reader who said they found the delivery window buried in a section about furniture disassembly.
I don’t know if it’s true, but it should hammer home the point:
READ YOUR MOVING PAPERWORK!
Oh, and do it BEFORE moving day.
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8 Major Mistakes When Picking a Moving Company
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Psst, wanna hear a little secret about moving?
It’s not the moving charges that will kill you — it’s the packing charges.
That’s right: moving boxes, shrink wrap and tape. (Yes, tape.)
If you’re doing your own packing, you probably don’t think you need to worry about packing — you did it all yourself, right?
But you probably didn’t box some things that need to be boxed. You probably didn’t use shrink wrap on upholstered furniture. You might not have taped your boxes securely enough.
The movers will want you to do all this because they want to keep your belongings safe during the move, and make your move more efficient.
And if you haven’t done it, they’ll do it for you on moving day — and they’ll charge you for it.
Now, not all moving companies will insist on billing you for your packing materials. But some will. When you get estimates from movers, you need to ask them what’s considered extra, and what is not.
If packing materials are extra, and you’re packing yourself, you need to make sure we’ve done a thorough enough job to avoid extra charges come moving day.
If you’re packing yourself, here’s what the movers will insist on:
* Anything that can go in a box, should be in a box — it’s easier to carry, and it’s much more efficient for the moving company to load into a moving van. See more tips on what needs to go in a moving box.
* Shrink wrap is the clear film that movers use on items that are too big to go in boxes, but still need to be protected during the move. This includes upholstered furniture. See this article on what needs to be shrink-wrapped.
* Moving tape can be expensive — some readers have told me they’ve paid up to $10 a roll. The movers will use this to seal any boxes they packed, as well as any boxes you packed if you didn’t use enough of it. See this article for other reasons movers might use tape, and what kind of tape they use.
Related Content:
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Ah, the humble stretch wrap.
This saran wrap-like substance is used by moving companies to protect items that won’t fit in boxes and can’t be pad-wrapped (ie, protected by moving blankets).
However, just like you have to watch for crazy charges on moving day boxes, watch out for moving day charges for stretch wrap.
First off, do your movers even charge for it? Many companies, particularly the van lines, do not. Moving companies don’t use much of it, so stretch wrap is a minor expense and they don’t pass the cost on to the consumer.
However, some companies do charge for this. And it can be hefty – I heard from one woman who said she got charged $1 a yard. Compare that to a large roll that you can buy yourself for 5 cents a yard.
If your moving company does charge, you can wrap items yourself to save on the expense (whether they charge for it should be broken out on your contract; I’d also ask specifically WHAT materials they charge for).
Which items will the moving companies want stretch-wrapped?
* Any upholstered furniture or headboards
* BBQ grills so that no grease gets on anything else
* Lawn furniture to protect from scratches
* Children’ s toys
* Some tools
And that’s, um, er, a wrap.
Related Articles:
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The world of moving has its own arcane and confusing language:
* A tariff sets how much a moving company charges for a move.
* The contract you receive for your move on moving day is called a ‘Bill of Lading.’
However, your confusion about relocation terminology can start even before you start searching for moving companies.
For instance, what’s this thing called a ‘van line’?
In its simplest terms, think of a van line like a franchisor. Much as McDonald’s has franchisees that own and operate the actual restaurants independently, van lines use ‘agents’ in the same way — an agent is a van line franchisee that operates on a local level.
Moving companies that are not part of a van line are labeled ‘independents.’
There are advantages to using a van line:
* A van line agent can tap into van line’s tractor-trailers for long distance moving, which usually means greater precision in delivery dates, and fewer chances that your items will be offloaded en route and bundled together with another shipment headed toward your destination.
* Also, the van lines are pretty thorough on enforcing quality control at their agents, so an agent that gets a lot of complaints can be kicked out the van line system. You’ll be less likely to face a scam operator on the van line level.
However, because of the overhead associated with a van line, a van line move can often cost more than a move from an independent.
The van lines will say, of course, that the advantages outweigh the disadvantage of cost.
There are about 20 van lines around the country, including the biggies like United, Mayflower and Atlas, with agents nationwide in most larger cities.
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To save money on their relocation, many people are doing their own packing.
However, this can be a source of confusion and problems with moving companies when it comes to moving day — and it could cost you.
Moving companies want to be able to move things as quickly as possible out of your house and get it on the moving truck. Once on the truck, they need to be able to load the truck like they’re putting together a puzzle so your items fit snugly.
The easiest way to do this is by using uniform, sturdy moving boxes.
Not only does this make the move go more smoothly and efficiently, it also cuts down on the risk of damage to your items, because a box is just a more stable way of moving things with less risk of dropping it.
So if it can go in a box, put it in a box.
If it’s not in a box, the movers will box it for you on moving day – and charge you for it, creating a sometimes hefty extra charge you hadn’t planned for.
We’ve created a list of items that customers often incorrectly leave unboxed. It’s generally anything that cannot be stacked evenly when loading the truck — for example, a statue that cannot be square with the stacked boxes.
* Clothes: Many people will put these in trash bags. They need to go in boxes. Trash bags easily rip and create a mess and they don’t stack neatly in the moving van.
* Stools and furniture small enough to fit into a box
* Lamps and shades
* Throw pillows and bedding
* Small rugs
* Fireplace equipment
* Tools
* Pictures and paintings
* Curtains and window treatments
* Children’s toys
* Vases and planters
Also, don’t try to pack items in small boxes. Some customers will pack things in shoe boxes, or they’ll pack collectibles like figurines into their original packaging.
It’s fine to do that, but those small boxes are a hassle for your mover to carry, they’re easy to drop, and they can’t be stacked neatly on the moving van. So consolidate them into a larger moving box.
Related Stories:
The 10-Minute Guide to Smart Packing
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How to Save on Moving Boxes, but Still Protect Your Stuff
Great article in the Chicago Tribune about legitimate Chicago moving companies getting the shaft from a flurry of unlicensed moving companies on Craigslist.
“We’d be doing a lot better if these guys weren’t skimming from us,” Ron Montanez, director of operations for Aaron’s Reliable is quoted as saying in the article.
Unlicensed movers in Chicago enjoy the same advantages that unlicensed moving companies do nationwide: much lower operating costs because they don’t have insurance and don’t have the expenses of obtaining a license; fewer regulators enforcing existing laws; and shippers so enthralled with saving money that they’re willing to take their chances.
The situation is exasperated by a chilly economy, as more folks with a truck and a pair of arms get into the business.
From the Tribune: “An out-of-work carpenter named Tom is one of them. He wouldn’t give his last name but said he started posting a few weeks ago after carpentry jobs dried up and he needed another source of income. He had what’s needed to be a mover: able body, pickup truck and Internet connection.”
The authorities are trying to keep up with what seems like a spate of unlicensed movers. They’ve ticketed 80 movers in the six-county Chicago area, which is up from 65 in all of 2008 and more than any year in recent history, according to the Illinois Commerce Commission.
Of course, going with an unlicensed mover brings up all sorts of issues, well catalogued by sites like movingscam.com.
However, I rarely hear about one of the biggest risks of all when you go with the unlicensed, uninsured fly-by-nighters: they don’t have Worker’s Comp. And if you’re moving to a new home, you might not have purchased homeowners insurance or renters insurance yet.
So if a mover hurts himself at your place, you could be on the hook for a huge legal bill.
Forget losing all your physical stuff.
That could drain every last penny you have.
Relocated Articles:
Video: Find Trustworthy Chicago Movers
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There’s a great article in the Wall Street Journal today about how an employee at an espresso-machine manufacturer was writing wildly positive reviews for the company’s products on Amazon.com.
Now this is nothing new — there have long been reports of employees and business owners writing fake reviews, either praising their own businesses or dising their competitors’.
What IS surprising is that the major review sites haven’t really figured out a way to ensure the integrity of reader-written reviews.
Even Amazon.com, which seems to read my mind every time I visit by displaying products I’m likely to buy, hasn’t figured it out, even though there’s a lot of sketchy stuff in their reviews, like people reviewing several similiar products from the same company, as in the case cited by the Journal.
Many people are now using reviews to choose moving companies, which I generally applaud.
However, you need to make them just one part of your entire search for a moving company, not the sole factor. And you need to be wary if there’s an oversupply of positive reviews — there’s just no way to satisfy every customer.
We’re collecting moving reviews from our customers now, and hope to start publishing them on Relocation.com in the near future. We enjoy a bit of an advantage from other review sites because we can near-conclusively determine if the consumer used the moving company they’re reviewing. So be sure to check back later to see our moving company reviews!
Relocated Articles:
How to Save $1,000 on Your Move
How to Check the Public Records on Your Moving Company
Be Skeptical of that ‘Guaranteed’ or ‘Flat-Rate’ Moving Estimate
The more you move, the more wise you get to some of the shenanigans from disreputable moving companies.
However, there always seems to be more of these scams popping up. Here are a few you probably haven’t heard of.
‘Your Moving Quote is Guaranteed - But It’s Wrong’
Most people rightly insist on getting a “binding estimate,” which is often referred to as a “guaranteed moving quote” or ”flat rate.”
That makes sense: you pay no more than the quoted amount, and you can actually pay less if the estimate was too high.
But it doesn’t work so well if the moving quote itself is inaccurate.
Here’s what happens. A moving estimator comes to your home for an in-home visual estimate, does an inventory of your stuff, and gives you a quote that is guaranteed to not be any higher than the estimate.
But that ‘guaranteed quote’ is only good for the inventory that the moving company uses to come up with your moving estimate. And if that inventory is wrong – ‘Ooops, I missed that bedroom!’ — the moving quote becomes void, and you’re stuck negotiating with the moving company for a new estimate (on Moving Day, no less).
The simplest way to protect yourself? It’s easy: scrutinize the inventory that the estimator uses to determine your moving estimate, and make sure nothing is left off.
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Packing Pratfalls
Even if you pack yourself, it doesn’t mean you won’t be subject to some extra charges when it comes to packing — and we routinely hear from consumers whose original moving estimate double just from packing materials. Here’s what happens.
You didn’t pack everything in time, or you ran out of boxes. No biggie, just ask the moving company to do it. While you understand you’ll probably pay a premium for the boxes, there is probably one thing you haven’t thought of: packing tape.
An old trick is to use a TON of packing tape on freshly packed boxes, or boxes that the movers didn’t feel had enough tape.
So they wrap, and they wrap, and they wrap. Soon, that box has more wrapping than King Tut, and you find out later packing tape ain’t cheap, perhaps twice what you’d pay for it elsewhere.
And if you’re using professional packers, you might come across the half-filled box trick — only this isn’t nearly as much fun as when a magician pulls it off.
The mover puts just a few items in the bottom, and fills most of the rest of the box with packing paper. That small item is now in a big box — and big profits for the moving company. You might also find the movers trying to use more expensive boxes like dish-pack boxes (which have double-thick sides) for items that don’t need it.
To protect yourself: if you’re packing yourself, make sure everything has enough tape, and keep extra rolls around if you need to add more on Moving Day.
If you’re using professional packers, be around for the packing so you can supervise the work. And remember: on Moving Day, the movers will INSIST that everything is in a box — they won’t take stuff you’re thrown in a garbage bag.
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‘Your Move Size: Whatever I Make It’
The moving estimator looks at your stuff to be moved on a long distance move, and says that what you need to have moved comes to a certain amount of ‘cubic feet.’ Huh?
First of all, who in the world even knows how big a cubic foot is? Second, why is the moving company using cubic feet instead of good old-fashioned weight?
Here’s why: when you have an estimate by weight, the moving company must go to a certified weighing station to see how much your stuff weighs — and that scale doesn’t lie (even if your own scale lies all the time when you’re trying to shed those extra pounds before your high school reunion).
With cubic feet, the moving company measures your final move by the space your goods take up in the truck. And all of a sudden, the moving company just becomes REALLY bad at loading a truck, and it has more empty spaces than Montana. Soon, your moving estimate is much higher because the estimated cubic foot load is much lower than the final load in the truck (that poorly packed truck).
How to Protect Yourself: Get a moving quote based on weight, and if you’re concerned that there might be issues when the moving company weighs your load, tag along with the movers to the scales — you have the right to do this and should feel entirely comfortable asking.
Here are some other moving scams to be aware of when choosing moving companies and planning your move:
* The low-ball bid. You get three bids, and company ABC comes in the lowest — nearly half the cost of everyone else! What a deal, right? Wrong. The company is most likely setting you up to lard on more charges later to get your quote to where it should be for them to make any money.
* Passing your move off to someone else. You speak on the phone with a moving company that gives you a quote, but on moving day someone else shows up. You were most likely dealing with a moving broker, which sold your business to someone else. Avoid moving brokers — you want to deal with the same company from the start of your move to the end. And choose a local moving company.
* Getting an estimate over the phone, or filling out an online inventory form. There’s no way for the moving company to get an accurate sense of what you need moved until they see it in person. Insist that the moving company comes to your home and gives you an in-home visual estimate.
Another way to avoid these scams is to take these other basic precautions:
* Check with your local Better Business Bureau for the complaint record of your moving company.
* See if the mover is a member of American Moving and Storage Association. In particular, ask if the mover is a ProMover, which is a new AMSA designation for moving companies that meet a strict review of their business practices, and agree to abide by a code of ethics in their business operations.
* Read reviews online, but beware their limitations.
The ‘binding estimate’ sounds so final, so iron-clad – it’s guaranteed to be exactly what you pay for your move, right?
Not necessarily — and it could majorly mess up your moving day.
There are two kinds of moving estimates: a non-binding estimate, which is an ‘estimate’ in the true sense of the word: you might pay more, you might pay less. These are more common for local moves, where you pay by the hour according to the number of laborers you use.
The other estimate is ‘binding.’ It’s binding on both you and the moving company. A popular binding estimate is the ‘guaranteed not to exceed’ estimate – you won’t pay more than the estimated moving costs, but if your moving costs end up being less than the estimate, you pay the lesser amount.
You often see these offered up as a guaranteed estimate, or a flat-rate estimate.
However, don’t be lulled into a false sense of security. Here’s what can happen:
The estimator from a moving company comes to your home, sees what you need to have moved, and gives you an estimate.
On moving day - surprise! - the guys loading your truck say you have more stuff than is included on the estimate. Your binding estimate is kaput, and you will have to pay more.
How’d that happen?
1. You added more stuff to your move after you got you estimate.
2. Your moving estimator made an honest mistake, and didn’t include everything to be moved.
3. Your moving estimator purposefully underestimated your move in order to win your business. (And is now letting the driver handle the dirty work…)
Either way, you have to come to an agreement with the moving company about what you will pay. And it’s moving day. And you’re stressed, and now probably a little angry.
So you thought you were getting a binding estimate – but now you’re in a bind.
How to avoid this predicament:
* When you get a binding estimate, scrutinize the Table of Measurements that the estimator uses to give you moving quotes. This is a sheet your estimator uses to tally up the items you need to have moved. Insist on seeing this, and make sure it’s accurate. If it’s not, you’re going to have a problem on moving day.
* Beware the low bid. Even if it’s binding, your moving company can still insist on more money on moving day if it says the estimate was incorrect.
* Make sure that you won’t be adding additional items to your load before moving day. This will nullify your binding estimate.
* Get your estimate in writing.
On moving day, the binding estimate is included as an attachment to the bill of lading, which is a document you will be signing that turns over your goods to the moving company. Make sure it’s there.
More Fascinating Articles on Estimates:
How the Moving Company Sets Your Moving Estimate
The Best Estimate for Your Move
