Mover Report Card
Before Your Move
|Accuracy of Estimate?||88.10%
|Estimator's Professional Knowledge?||Good
During Your Move
On a scale of 1 - 5, with 5 being the best.
|Were your movers on time?||4
|How did they handle your belongings?||1
|Was the staff courteous?||2
|Did you buy moving insurance?||No
After Your Move
|Did you have any damages?||Yes
|Was the moving company responsive to your claims||Yes
I thought by going to a more expensive mover I would get better service. No-my house was damaged, I was intimidated by the movers to give them more money to move my washer/dryer (even though it was in the contract.). The cost I paid was different from the cost that I recived and I overpaid by $300. I am still waiting for the explanation. For new movers. Get everything in writing first. Do be intimidated. The most expensive is not always the best.
Response from American Van Lines
Our company makes it a priority to assist and address all issues to the best of our ability as their moving coordinator/shipper agent and we would like to extend an apology for any inconveniences encountered throughout the process of your move. Our services were obtained to assist in the coordination of your move. Our claims department was previously in contact with you regarding the procedure and documents necessary in order to file a claim; however, records indicate that you no longer wished to pursue a claim. Our claims department is available to assist you should you wish to file a claim for any damages sustained. Per the elected estimate for service agreed upon, the price quoted is indicated as an estimate only and the actual cost cannot be determined until after the tuck has been weighed. As a result of additional weight being serviced, the balance due increased accordingly as described within our Terms and Conditions excerpt number (8) signed and agreed upon by you. Records indicate that once our office was informed of your concern regarding the additional charges, a supervisor provided an explanation of your charges as well as requested a document indicating the total cost of your move be forwarded for your review which you confirmed was received. All necessary documents outlining the service we provide as well as the specifications regarding your move coordination were provided prior to your load dates. Should you wish to further discuss your move, please feel free to contact us.