Statewide Van lines


Mover Report Card

Before Your Move
Accuracy of Estimate?83.81%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?2
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Nearly the worst move I have ever had

I was told that there would be no hidden charges and that my move would cost me 33 cents a pound, which would include door to door service, wrapping of furniture, courteous care, etc. First of all, the movers showed up 12 hours late. Immediately, the foreman started talking about extra charges for walking up stairs in my home. When I told him that I had a contract for no hidden charges he argued with me. The movers used my bathrooms without asking permission. I am renting my home and had just cleaned it prior to the move. Then, they left a carpet behind that I had to move in my car. Upon arriving the following day at my apt, two hours late, they again told me that I needed to pay extra for the stairs. I told them that I had a contract with no extra charges. They threatened to leave the truck with my belongings on the street and go back to New York. They put brown sticky tape directly on my hardwood furniture which left residual brown goo on the oak wood. They did not unpack my 42 inch TV that they put in the box, which was very difficult for me to unpack. The foreman was mad at me for not allowing his man to use my bathroom where my cats were locked up. I told him I was afraid that they would escape. He told me I was rude. The first thing they did when they walked in my door was ask to use the restroom. It seems to me that they could have stopped at a rest area on the way up. I did. It was only a three-hour drive. After all that, they asked me for a tip. I would advise not using this moving company.


L Bergren

Response from Statewide Van lines

Dear Sir,

This customer moved end of May, one of the busiest times of the year and was informed there would be a slight delay for the pick up. The customer never mentioned, when i gave the original estimate, that there was stairs involved for the move.  There were 3 flights up and down at the pick up and the delivery, and all customers must pay for these charges when there are stairs involved for the move. This is a legitimate charge for any mover. This customer also failed to tell us that we had to move her carpet.  The service she had contracted for does not include "unpacking" her TV.  The TV was boxed, and it is the customer’s responsibility to unpack such an item.  My men have never been refused to use a bathroom before, but that is up to the customer to be gracious enough to offer it.   

Sincerely,

Jim Alexander--statewide van lines

 

          


You get what you pay for
11/13/2009 Posted by M Ozeri

When I picked this company I was wooed by fixed prices and a quick delivery date. I was promised "the best in the business" and profesional movers. It is true that the people who picked up my thing...

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Move Review
3/27/2009 Posted by K D

Statewide Van Lines started off to be the best company. The had awesome prices and seemed really nice and friendly. But after they picked up my stuff they gave me a new estimate of double the price...

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