Mover Report Card
Before Your Move
| Accuracy of Estimate? | 78.27% |
| Estimator's Professional Knowledge? | None |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 1 |
| Was the staff courteous? | 1 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
I would not ever use again
I can't really tell you how my move went because I haven't gotten my stuff yet. But the staff of Public Van Lines is awful. I initially spoke with someone over the phone and she was quite nice and answered my questions, and I had many. All was fine until I had a discrepancy between what was stated in our conversations and what was actually in the fine print. Then she became beligerant and rude. Her supervisor was no better, and the head of dispatch was even worse. He actually threatened to have his man put my stuff on the sidewalk and leave. Customer service does nothing but talk over you and put you on hold with no warning. I was promised a call when my stuff actually made it onto the truck and left California, I finally called them 6 days later and was told that it was on a truck.
R Hayward
Response from Public Van Lines, Inc - CA
Public Van Lines would like to take this opportunity to reply to Ms. Hayward’s review. We take feedback like this very seriously and strive to provide the most pristine level of customer service possible. When Ms. Hayward expressed that she did not feel like certain aspects of her moving process were explained thoroughly, we immediately responded to her concern. A customer service representative directed her back to her email order, making sure that Ms. Hayward was able to understand the moving process. The customer service rep patiently waited on the line with Ms. Hayward to review the details which required more clarification. As a courtesy, Customer Service also offered some complimentary elements to her package as a way of demonstrating how important her satisfaction is for us. Furthermore, Ms. Hayward was given plenty of notice about her shipment in transit including the courtesy notice at the time of departure as well as the mandatory notification at least 24 hrs prior to the shipment’s arrival at her destination. Also, as with all of our shippers, a shipment may be independently tracked at anytime between departure and arrival. We welcome any further commentary from Ms. Hayward and we would also invite her to speak with Management whenever she pleases to make sure that any further concern she may have will be fully attended to. Ms. Hayward’s satisfaction is our priority.