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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?89.19%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?4
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Bad Experience/ Nightmare

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the phone opperater telling me that the movers should have been there already but, then I found out that they were still one hour and 20 minutes away. My moving time was schedule for 10am and the movers didn't arrive until 1pm and the guy in charge was not very polite when he showed up. I thought that they were very unprofessional and had no respect
H Johnson

Response from Starlight Relocation Inc LC

We thank you for your feedback.

Please note that it is a company policy to call prior to arriving/being late to a move. When booking the move customer was advised that we have a morning shift booked and we will call her as we had her way. We also mentioned that we hope we will be there by 10am. Unfortunately we were late. We do apologize for that but again customer was advised that we will call her as we head her way.

Saying that the mover was not apologetic - we can't look into that, it has been a while since the actual move. But we will reinforce that mater to the movers as we have no intention of keeping a customer waiting and manors are very important to us. Many customers who review our work mention that our movers are polite and professional;.

We are happy to learn that the actual move was good and again we regret that she had to wait, delays do happen and she was advised on that.

We wish the customer a happy new year!

Unhappy Customer
1/12/2011 Posted by D Mcgovern

I would not recommend this moving company to anyone that I know. The size of the job was underestimated from the beginning. We were overcharged for the move. I...

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Not a good experience
1/6/2011 Posted by S Pierre Dixon

They didn´t show up the day of the service and no one call me to tell me that they were not coming. I had to call them myself to get an explanation and then they decided that they will be there the fo...

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Bad Experience
1/6/2011 Posted by N Hillary-bush

I was not happy with Starlight Relocation Inc. They wanted to charge me additional for moving my bedroom furniture. I didn't have enough money, so the owner&nb...

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Starlight Relocation = Excellent Movers
1/6/2011 Posted by A Upton

This moving company was excellent I would recommend them to my friends and family.The three movers were very, very good and professional. I was very pleas...

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Well done job
9/16/2010 Posted by O Flanagan

Stress free and a well done job. They packed everything professionally and handled all of my items with care. All packing materials are available form the moving company did not need to run around for...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)