Air 1 Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?3
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Will Not Recommend

Upon arrival, 90 percent of the boxes delivered were either opened or smashed. Very disappointed! I won’t be unpacking for about 30 days and I am not looking forward to finding out how many items are damaged. This is the second time that I have moved across the country and the first time was perfect! No damage at all. The pick up movers were supposed to call when they were one hour away and they did not, they showed up with out calling and I was not home. The movers delivering again were supposed to call before delivery, again no call. I would not recommend this relocation company.


M Thomas

Response from Air 1 Moving & Storage

We do apologize for any inconvenience. If anything is damaged we will take care of it. Our claims department is real easy to deal with and is very courteous. Please look over your belongings and call us with any damages we will take care of it.

.

Just Ok
1/6/2011 Posted by J Fent

I did not make claims with them on the damage because it was minor. They had a contract that basically laid out that I could have no claims anyway. The amount of disclosures and agreements that I had ...

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Moving from San Jose to Pleasanton
1/6/2011 Posted by B Sudlow

Their original truck broke down on the trip from San Jose to Pleasanton, so they had to limp along to get to their facility in Fremont, which fortunately was on the way to Pleasanton. They had to unlo...

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Not Happy
11/30/2010 Posted by L Williams

Difficult to communicate with the staff of Air 1. The biggest issue we had was that many things were broken during the move. When you have ...

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