HomeMoving ServicesStarlight Relocation IncMoving Reviews

Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?82.95%
Estimator's Professional Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Bad Experience

I was not happy with Starlight Relocation Inc. They wanted to charge me additional for moving my bedroom furniture. I didn't have enough money, so the owner told the movers that they are not allowed to move me and then try to say that I cancelled and wanted to charge me two hundred dollars ($200.00) for cancellation fee. I had to call the bank and put fraud alert on my account just in case they try to charge me the money for services that they did not rendered and they was the one that cancelled. Again, that was just for the bedroom furniture. We we didn't get pass that for the conversation regarding the remaining of my furniture in the house. I will not recommend this company.
N Hillary-bush

Response from Starlight Relocation Inc LC

Customer called us on the day of the move - while the movers were already on their way. We didn't charge her for that, although it is additional fee.

When we arrived and looked to see what was needed to be moved we explained to her that she has more items than she stated and she might have to pay more than originally quoted. She said she has no money and we explained that canceling the move can result in cancellation fee. We ended up having to go back to the office. Realizing that the customer can't pay for her move, out of consideration, we didn't charge the cancellation / rescheduling fee. She had no reason to put "fraud alert" on her account.

We regret that the customer is disappointed of our service. Customer failed to mention her last minute rescheduling and her subjective reading of the quote and guidelines. We follow protocol, came on time, and were ready to provide her with professional moving service.

We wish her all the best.

Bad Experience/ Nightmare
1/12/2011 Posted by H Johnson

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the...

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Unhappy Customer
1/12/2011 Posted by D Mcgovern

I would not recommend this moving company to anyone that I know. The size of the job was underestimated from the beginning. We were overcharged for the move. I...

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Not a good experience
1/6/2011 Posted by S Pierre Dixon

They didn´t show up the day of the service and no one call me to tell me that they were not coming. I had to call them myself to get an explanation and then they decided that they will be there the fo...

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Starlight Relocation = Excellent Movers
1/6/2011 Posted by A Upton

This moving company was excellent I would recommend them to my friends and family.The three movers were very, very good and professional. I was very pleas...

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Well done job
9/16/2010 Posted by O Flanagan

Stress free and a well done job. They packed everything professionally and handled all of my items with care. All packing materials are available form the moving company did not need to run around for...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)