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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?81.54%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?3
Was the staff courteous?5
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

Not a good experience

They didn´t show up the day of the service and no one call me to tell me that they were not coming. I had to call them myself to get an explanation and then they decided that they will be there the following day (Sunday) at 7:00a.m. When I asked if it could be later they answered that it had to be at that time because they had other jobs to take care of, so I had no choice but to take it or leave it. I had to take it because it was the last day that I had to move from my old apartment without paying extra rent days. I will not recommend this moving company.
S Pierre Dixon

Response from Starlight Relocation Inc LC

Indeed the customer is right, there was an error in the main office scheduling, the office manager, which is no longer with us to explain it in her own words,  didn't place her on the schedule correctly and we do sincerely apologies but we weren't able to correct that problem since our teams were out already.Aug is a very busy month.

On Aug the 26th we sent a survey email to try and get a feed back from the customer but We had no response. we try to Survey all our jobs.

We do again apologies for the inconvenience.
Starlight relocation Inc.

Bad Experience/ Nightmare
1/12/2011 Posted by H Johnson

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the...

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Unhappy Customer
1/12/2011 Posted by D Mcgovern

I would not recommend this moving company to anyone that I know. The size of the job was underestimated from the beginning. We were overcharged for the move. I...

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Bad Experience
1/6/2011 Posted by N Hillary-bush

I was not happy with Starlight Relocation Inc. They wanted to charge me additional for moving my bedroom furniture. I didn't have enough money, so the owner&nb...

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Starlight Relocation = Excellent Movers
1/6/2011 Posted by A Upton

This moving company was excellent I would recommend them to my friends and family.The three movers were very, very good and professional. I was very pleas...

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Well done job
9/16/2010 Posted by O Flanagan

Stress free and a well done job. They packed everything professionally and handled all of my items with care. All packing materials are available form the moving company did not need to run around for...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)