Royal Moving Systems


Mover Report Card

Before Your Move
Accuracy of Estimate?66.67%
Estimator's Profession Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claims?No

Moving Review

It was awful. They damaged to pieces my 50 inch flat-screen tv. They LOST my 7 foot plant and heavens knows what else fell off their truck. They first didn't tell the truth about the door being open and they had to pull over to fix it. That is what the dispatcher who called me said, but the moving guys didn't have a cell phone and told me they did not call the office and tell them that!

That was their trick to make more time tick on the costly clock. When I drove 3 blocks back, I saw my TV fall off their truck and break in pieces.

They then tell me that the move was 5 hours., well the guys were arguing about who left the DOOR OPEN! When they finally decided to take my furniture off the truck they were upset because the company said i was not responsible for the cost of the move! They now want me to pay $150?


D Fykes


Royal
11/13/2009 Posted by J Linville

The movers themselves were OK but I had a problem with the original vs. the final estimate. I understand there were a couple reasons for the increased amount due to a couple items added but I ...

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Job done... almost!
7/6/2009 Posted by K Matthews

Overall, the move was good. The guys were efficient and polite, and I thought the price was very reasonable. Having 4 movers instead of 3 really helped move things along. There were a few items tha...

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smooth move
11/13/2009 Posted by M Johnson

The 3 guys that moved me were very courteous and strong. They always had a smile on my face and I am glad I chose this company.

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Not Thrilled
11/13/2009 Posted by K Mcgowan

I was quoted $270.00 for 3 hours, 3 movers over the phone, and that was confirmed via email, but when they showed up (late), I was quoted $360.00 for 4 hours. After my initial comment regarding the...

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No Surprises
11/13/2009 Posted by J Farmer

I wasn't really a big fan of the pay before they unloaded. I ended up paying until 2:00 pm and they left at 1:29, but I didn't call the company and make an attempt to get reimbursed for the half ho...

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