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Sasha Transport


Mover Report Card

Before Your Move
Accuracy of Estimate?91.91%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Not Good

I was told that padding and insurance was part of the estimate. But movers said it was not so they did not pad my furniture. They broke the end piece of my armoire, the side of my sofa and my loveseat was dragged in dirt. The movers pulled my mattresses down the hallway. They broke the JVC sign off the television. One of the movers was on his cell phone thoughout talking to his girlfriend. They did not have change so they kept my eight dollars.
A Thomas

Response from Sasha Transport

Everything was explained in great deal to the client. In regards to the wrapping the blankets are free of charge and tape is $2 per roll for a local move, again this was explained to the client. A. Thomas opted to sign a waiver form requesting and I quote "Do not wrap anything" which a copy was given to the customer. The client opted not to spend the extra money on tape so we can take the necessary steps to assure that nothing was damaged. The customers account of how items were "dragged and the JVC sign was broken" was exaggerated. We take a lot of pride in properly assessing and performing moves and can assure all future clients that this is a very rare occurrence of a client not wanting us to properly protect and mover her items.

Excellent Moving Company
12/21/2010 Posted by D B

STI (Sasha Transport) was fabulous. They arrived early and prepared. The moving team was extremely courteous and went straight to work. I stood back in aw...

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Be not afraid
12/9/2010 Posted by G Varnum

I was not going to consider this company because they held a B rating on Better Business Bureau site when I first looked for a company. I thought I would stick with A/A+ companies - but each quoted me...

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Great Experience
12/9/2010 Posted by S Nascimento

Sasha Transport is great. They took me last minute and provided an excellent service. The movers were friendly and they took the time to explain every step of ...

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Fragile
11/11/2010 Posted by E Solis

I marked all of my boxes with their contents (glass, books, pots) and labeled if they were fragile or heavy. They stacked my heavy book boxes on top of my fragile boxes with my fine stemware and dishe...

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Great Movers
10/29/2010 Posted by A Jordan-Walker

Very satisfied with my experience with Sasha Transport. They were timely, professional, and polite. My only caution is to be aware of additional charges.

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