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American Van Lines - North Carolina


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Professional Knowledge?Excellent
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?4
Was the staff courteous?5
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Move Review

I give the move high marks overall, but I had some damage. I had a couple of scratches on 2 of my dining room chairs from an inexperienced mover. My new mattress had some scuffs on it and one of the corner plastic protective pieces for the box springs was ripped off by the same inexperienced mover. This same mover put dirty screws for my headboard and placed them on the mattress of my new bed and left grease spots on the mattress, which I can not remove.

 

The driver of the moving truck who was very experienced was excellent but had to keep directing the inexperienced mover. This same inexperienced mover even tried placing metal tools on my wooden dining room table which I had instructed him to remove immediately.


J TALLENT

Response from American Van Lines - North Carolina

Ms. Tallent - We apologize your move had some issues. While everyone here goes through a training class, the helper assigned to your move is recently new to the moving industry (which is why he was paired up with one of our best movers). We appreciate your feedback will be using this in a coaching session with him to make sure these things never happen again. If you have any questions regarding the damage you can reach Kim Hensley (our Claims Manager) at kim@mbmmove.com Sincerely, Matt Moran Vice President

Terrible
1/4/2011 Posted by B Schock

The salesman told me and confirmed twice the wrong timeframe when the movers would be showing up. I expected them between 8 a.m. and 10 a.m. but they...

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Bad
10/29/2010 Posted by L Vanhaasteren

They arrived on time and packed up nicely but then told me they would be at my new place in 4-5 hours. They didn't arrive for 13 hours and woke up the whole apt bldg at 2:30 in the am until 4:30in the...

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Great Job
7/15/2010 Posted by P Taylor

I was very happy with the movers and the move. They were efficient and did a great job.

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Smooth Move
7/6/2010 Posted by B Teegarden

This was a great experience. I would use MBM- American Van Lines again.

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Finally - Fine
5/13/2010 Posted by D Mitchell

The marketing department promised me that I could move practically anytime I wanted. Later came the actual phone call, which was was within a two-hour window. Then the big day came and ...

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