US 1 Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 71.00% |
| Estimator's Profession Knowledge? | Limited |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 4 |
| Was the staff courteous? | 2 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
| Was the moving company<br />responsive to your claims? | No |
No more moving companies for me.
Two hours into the move they wanted to charge for four hours or they threatened to leave with my furniture on the truck. I was forced to pay for the whole four hours and was treated very nastily.
J Alexander
Response from US 1 Van Lines
Thank you for your reply. We note that you had a three-hour minimum, with a one-hour travel time fee. We also note that the four hours you were asked to pay prior to unloading is standard procedure for moving companies. This information was also included in writing in the multiple emails sent to you prior to your move date. We apologize if you felt any person was not nice to you when trying to reiterate the company policies regarding when payment is obtained.
Late Movers
11/24/2010 Posted by D Wadlington
The movers were supposed to be there at 1:00 p.m., but didn't arrive until 6:10 p.m.&...
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Wonderful Service
8/9/2010 Posted by M Urich
US 1-Van Lines was wonderful. They showed up on time, handled our stuff as gently as I would have, moved fast and didn't stand around. I packed the
boxes ...
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Roberts Move
7/19/2010 Posted by S Roberts
They left a few scuffs on the walls and some dirty fingerprints here and there, but all in all they were great to work with.
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Never Again
6/24/2010 Posted by M Kreitz
You can imagine my shock when the guy who actually finished my move told me I was going to have to pay twice what my original quote was. I was very specific on my original estimate and I can see ...
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Worst Move of my Life
6/21/2010 Posted by S Morris
I felt as though a "bait and switch" was pulled on me. I tried to communicate with the moving company before, du...
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