Liberty Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Profession Knowledge?Excellent
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?4
Was the staff courteous?5
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claims?Yes

Good Move

The movers were scheduled to begin between 1 pm and 3 pm. They finally arrived at 3:15. I had to call the company twice to find out when the estimated arrival time was, each time I was told less than 30 minutes.

I was disappointed that there was no discount given considering they arrived outside of the window that we agreed upon in our initial contract and it took me to call the company for the arrival time. It would have been great if they called to warn me they were running a little behind on their last job.

The only benefit was that the company estimated that it would take the movers 2 hours and they were done in an hour and half. The damages were very minimal, just some marks from paint that were left on my bookcase and dresser from hitting the walls as they were moved out of my old apartment. They could have been avoided had the pieces been wrapped with a blanket.

Also, they took great care in wrapping up several of my pictures/paintings.


E Friesema


Watch for hidden fees
12/13/2010 Posted by T Johnson

While calling around for estimates, I specifically asked if there were going to be any additional fees (because I was on a tight budget) and was told there would be none. I was very unhappy when the <...

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Great movers!
12/29/2009 Posted by R Kuchar

The foreman was all business, which made him seem a bit unfriendly, but they had me out of the 12th floor and into the 3rd floor in two hours. It was unbelievable. They really hustled, which...

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Liberty Movers IL
11/13/2009 Posted by B Taddei

I was told they would not only provide up to 6 "free" boxes, but they bragged about how much I would save since they were "cheaper" than everyone else.

True they were $5/hr cheaper but don...

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